How can I prevent my pet from getting itchy skin problems?
Itchy skin and poor fur quality is very often an indication of a food intolerance. We highly recommend you try a food with different ingredients before going to the vet and likely starting expensive prescriptive options. Our environment can sometimes add issues we can't completely address with food changes, but food plays a major role in an animal's overall health. Every animal is different and reacts differently to their food and the environment. We offer a large selection of food types and ingredients to choose from, and our staff is ready to help you work through your options.
When should my pet switch to adult food?
The general rule of thumb is 1 year, but depending on the size of your breed you may wish to adjust to these recommendations. With bigger dogs, it is recommended that you switch later, since big and giant breeds do not reach full adult weight/size for 1 1/2 - 2 years; the bigger the breed the longer it takes for them to reach full size. With smaller dogs you may want to switch a bit earlier, often 6-8 months is when small and tiny breeds reach their full adult weight/size. In all cases, please transition slowly from the old food to the new food to avoid gastric upset.
What's your policy on refunds?
We have a 7-day guarantee even AFTER you open the product, but we need the original packaging! It doesn't matter if it's a toy that's never been used, or a bag of food that's been opened, we'll accept it for a full refund or exchange.
You can help me get free food?
YES! We buy food from many wonderful companies that offer LOYALTY programs; when you buy a defined number of bags, they will give you a free one! (Most manufacturers offer a Buy 12, get 1 free program.) We will keep track of your purchases so you don't have to! And you'll be rewarded with a free bag of food once you qualify.
Why would I feed my pet raw food?
A fresh/raw food diet is an evolutionary-based diet that generally consists of raw meat, ground bones, organ meat, fruits, and vegetables conveniently ground and shaped into formed patties and made safe for animals to consume commonly by using pasteurization. Our fresh foods are regulated by the FDA and contain no unsafe bacteria in any of the options we offer. Raw food diets have fewer additives, and thus generally cause fewer digestive issues and food intolerances often found when consuming kibble. Whole food nutrition is known to be the highest form of nutrition and the least likely to cause organ failure over time. High-quality fresh food often costs more, so you may find simply enhancing a bowl of kibble is a better option for your situation.
Why should I rotate my pet's food?
Here are a few good reasons! It's best to rotate proteins and even to switch brands occasionally to provide nutritional diversity. It will also build up natural anti-allergy defenses and it will also help prevent your pet from becoming bored with the current food you are offering!