WE ARE OPEN!
We are truly in unprecedented times here, and we are so grateful to our customers, our staff, and our community for staying strong, sticking together (not literally - we are social distancing!), and caring for one another.
As many of our customers know, Governor Whitmer issued a stay-at-home order on March 24th that is expected to last until April 30th at the least, closing all non-essential businesses. Fortunately for our pets and our people, Wags to Wiskers Pet Supplies is considered an essential business and will remain open for the duration in all three of our locations.
We have made some adaptations to our stores and our offerings in this time to better aid our communities and to help flatten the curve:
ORDER BY EMAIL
We are rolling out special inboxes to allow our customers to ORDER BY EMAIL - with same day pickup available! We are currently working on options to make this even easier for our customers, but in the meantime, we have a solution for our pet parents and customers to offer you online access to ordering during our shelter-at-home mandate. Our online ordering inboxes:
Ann Arbor: wagsordersannarbor@gmail.com
Chelsea: wagsorderschelsea@gmail.com
Ludington: wagsordersludington@gmail.com
PLEASE READ:
In order to make this as efficient and painless as we can, please read our email format requirements and take a look at the example:
1. Required: Full Name & Contact phone number (preferably in subject)
2. For Brand-specific items: (Such as a specific food for your pets)
For: (Cat/Dog/Other)
Type: (Treats, Dry, Canned, Raw, Lightly Cooked, etc.)
Brand: (Health Extension, Solid Gold, Fromm, etc.)
Size: (Ounces/Pounds, 3oz/5.5oz/13oz OR Small/Medium/Large)
Flavor: (please provide a preferred flavor and an alternative option if possible)
Quantity
3. For Non-Brand specific items: (Such as a selection of random cans or treats)
For: (Cat/Dog/Other)
Type: (Treat, Dry, Canned, Raw, Lightly Cooked, ect)
Size: (Ounces/Pounds, 3oz/5.5oz/13z OR Small/Medium/Large)
Price range: (If preferred)
Flavor: (please provide a preferred flavor and alternative if possible)
Quantity
Example below:
You can always place your order by phone call if this is confusing!
Other offerings for our customers during this time:
Delivery Service for Retirement Communities
We are offering EXCLUSIVE DELIVERY SERVICE to retirement community residents in our communities. We provide a truly hands-free ordering experience via phone, email, or social media. Please contact your nearest store.
Curbside Delivery at All Locations
We are offering and encouraging CURBSIDE DELIVERY for all customers that want a hands-free shopping experience. Call ahead to your store, we can take your payment over the phone, and when you arrive, give us another call and we will run your order out to the parking lot. We’ve got plenty of products, as you can see!
Ann Arbor - 2270 W. Stadium Blvd, Ann Arbor, MI, 48103 - (734) 769-2000
Chelsea - 1192 S. Main St, Chelsea, MI, 48118 - (734) 475-7000
Ludington - 4815 W. US-10, Ludington, MI, 49431 - (231) 425-9100
Our Thank-You to Essential Workers
We are also offering 20% OFF for first responders, healthcare workers, and those on the front lines as a show of our appreciation for all of your hard work in these times. We kindly request that you show us your work identification as proof. Our communities need you, and we realize that as you work long hours you may not have the time to place an order or pick it up. Please contact us directly for special delivery services via phone, email, or social media.
Cleaning services have been ramped up at our stores with sanitizing wipes and hand sanitizer to regularly disinfect frequently touched items and surfaces. All staff members are washing their hands frequently, and social distancing protocols with pets, customers, and staff are being followed closely.
As of right now, these are the measures we are taking to help our local Ann Arbor, Chelsea, and Ludington communities. We will keep you updated as we continue to navigate these times via email, website, social media, and in-store. We can’t thank you enough for your support, understanding, and strength. Stay healthy, stay inside, and let us know how we can best be of service for you and your pet!